Frequently Asked Questions
Here are some questions folks ask about
our model, membership, and ticketing.
How do I get a ticket to a show?
Super Secret Arts doesn’t have tickets the way most live arts producers do. We’re built on a membership model. It’s essentially Netflix for live performance.
To come to a Super Secret Arts show, you either purchase a membership, and then reserve a seat (for free), or come as a one-off guest of an existing member. The membership gives you access to all the shows happening on a monthly basis - like a $25 ticket that gets you in all month long.
Does my membership auto-renew?
Yes, on a monthly basis, for the same rate of $25.
How do I cancel my membership?
You can either login to your account on supersecretarts.com, click on ‘your account’ and click cancel. Or, if you’d prefer, you can email us at email@example.com to request cancellation and we can take care of it for you. Regardless, you’ll still have free access to our shows for the remainder of your current pay period!
Do I have to sign up in advance? Or can I just show up and buy a membership at the box office?
It helps us streamline the process if you do sign up and reserve seats in advance, but you can absolutely sign up (and purchase seats for any guests) when you arrive at the venue. QR codes linking to the sign-up page are prominently displayed in the lobby and entrance foyer. Simply scan the code, sign up, and show your confirmation email to the staff member at the door.
Can I buy a ticket for a guest at the door?
Yes, you can buy access for guests for $15/person at the door, whether you bought your membership ahead of time, or at the venue. We accept Venmo, cash, and credit cards.
I just want to come to one show. Can I just buy a single ticket?
If you only want to come to a single, specific show, you have two options: 1) Sign up for the membership, and then cancel immediately (though you would still have free access all month long!), or 2) you could go with someone that is a member as a guest of theirs for $15, with no further obligation on your part.
Ok I’m a member- what does this $25 monthly subscription give me?
Your membership gives you unlimited, free access to all of the shows happening in our Gowanus venue, space-permitting. Going forward, that’s about 25 shows a month. It also gives you the ability to bring guests for $15/person to any of those shows.
Beginning in Q1 of 2022, that membership will also entitle you to access to an array of digital offerings, including virtual reality versions of our live shows, exclusive video and audio content, and digital-only installations.
Where do the shows happen?
Currently, all shows happen at our Gowanus venue on the second floor of 400 3rd Ave, Brooklyn, NY 11215. We’re a short walk from 4th and 9th FGR, and the B103 stops right outside our door. We’re around the corner from the Gowanus Whole Foods, if that helps.
I love your space! Can I rent it?
We do rent our space, primarily for photo and film shoots, as well as meetings, auditions, and some events. Email us at firstname.lastname@example.org and tell us what you’re thinking.
The BYOB thing – what’s the deal?
We’re in the process of acquiring a beer and wine license – in the meantime, you can purchase non-alcoholic beverages and snacks at our concession stand, and, if you’re 21+, bring your own beer, cider, and wine. Please no hard liquor.
What are your COVID policies?
We want everyone to be safe and stay healthy as we all traverse what is hopefully the tail end of the pandemic. We require proof of vaccination and a matching photo ID for entrance to any of our shows and events. We encourage mask wearing while not actively eating or drinking.
So what’s the deal with the owls?
Owls are quirky and nocturnal - a little like us. The owl perched above our bar is named Specs. He’s our mascot. Take pictures with him!